Shipping

We ship around the world (excluding the UK)!

Any FREE SHIPPING promotions that we offer are valid for US shipments only (excluding Hawaii and Alaska).

All customers are responsible for their own country's duties / taxes / extra shipping fees.

Matches cannot ship internationally - if you try to order matches and you are outside of the US, they cannot be shipped to you.

Need your order to ship ASAP? Add Rush My Order to your cart and your order will jump to the top of our shipping queue!

Many of our products are also available via Amazon Prime.  Visit, www.amazon.com/sweetwaterdecor or search your favorite SWD items on Amazon!

Approximate processing time to ship most orders is 3-5 business days.

We ship Monday - Friday only, excluding holidays.

We ask that you review your order before submitting to ensure all information is accurate.  If you enter a wrong shipping address, please contact us as soon as possible so we may change the address before your item ships. 

Due to the volume of orders we process and how fast USPS + FedEx pickup each day, once an order's label is created, we are unable to make any changes to the delivery address.

If your order ships FedEx, call 1-800-GO-FEDEX to change your address. If your order ships USPS, call 1-800-275-8777 to change your delivery address.

We recommend ordering ASAP for the holidays. Like any business, we never can guarantee any shipment by Christmas as we rely on USPS + FedEx for final delivery and their systems can experience delays at anytime. However, we recommend ordering by the beginning of December for the best chance of your order delivering by Christmas.

If you're in a time crunch, check out our Amazon shop page to shop Prime with us!

As a small business, we are doing the best we can, working around the clock to ship your orders out asap! We thank you for choosing to shop small with us!

Matches are considered "dangerous goods" and are therefore not allowed through customs. Matches cannot ship internationally/outside of the US.

Each customer is responsible for any fees, duties, or taxes that they may incur when shipping to countries outside of the US.

RETURNS, MISSING ITEMS, + DAMAGES

Used items are non-returnable.

Mystery box sales are final.  No returns will be accepted.

Returns for unused items are accepted within 14 days of delivery for store credit minus return shipping charges.  

This window is extended to 30 days for purchases made between Black Friday and Christmas to account for holiday gift giving. Returns will not be accepted after 30 days.

All returns are store credit only.  

Contact us to start your return!

So sorry that your item arrived damaged! Unfortunately, we cannot control what happens to an order once it is picked up by the shipping carrier for delivery.  If you receive a damaged item, please contact us within 7 days of delivery to submit a claim.

Please provide us with your order number and photos of the damaged item(s) and box in which the order was shipped. 

Once all the information and photos are received, we will then issue a replacement order.

If your order tracks as delivered but is not received, please check around your mailbox, entrances, lockers, mailrooms, with household members and neighbors. USPS may also track a package as delivered 2-3 days before a package actually delivers.

It is possible that your tracking shows undeliverable as well - check the tracking provided in your shipping confirmation email from us or the Shop App.

Once you have done this and you still are missing your package, you must contact the shipping carrier directly to resolve any delivery issues first:

USPS at 1-800-222-1811​ or your local post office

FedEX at 1-800-463-3339​

Please understand that we cannot take responsibility for lost/missing packages that have been successfully delivered to the address provided with your order.

If you are still having trouble locating your package, please contact us.

If you are unhappy with your purchase, all UNUSED products can be returned with us for store credit within 14 days of delivery.

Feel free to contact us for a return label. Once we receive the order back, we'll refund you in store credit minus return shipping.

DISCOUNTS + FREE SHIPPING

Sign up for our newsletter or VIP text messages at the bottom of this page for special discounts, flash sales, and more!

Current promotion: Free Shipping on all US orders $49+ (excluding Alaska + Hawaii) for retail and wholesale ($300+).  Free shipping is automatically applied to all retail orders after any applicable discounts.  

Wholesale bulk discount orders do not qualify for free shipping.

Retail customers can sign up for VIP text messages and our newsletter to receive certain discounts throughout the year! See sign ups on the bottom of our website pages.

Retail: You may only use 1 discount code per order.  Discount codes cannot be used on previous purchases and are only valid on new orders during the timeframe the coupon is valid in. We cannot retroactively apply coupons to previous orders.

Wholesale: If you are purchasing wholesale, your discount will be automatically applied at checkout.  No additional retail discounts may be applied or your wholesale discount will not work.

ORDERING

Have a large number of clients you're shopping for? Need assistance? We're here to help!

When ordering gifts, you can add our Gift Box to your cart! Our team will add in crinkle paper/tissue paper to your order to make it even more of a special gift!

If you are shipping multiple gifts, each shipping address and each gift box must be its own individual order. 

If you are looking to send gifts to multiple clients, team members, etc, please contact us! We'd love to work with you!

We do not offer customization on our products. We hope you can find something you love in the shop!

Fun Tip! Snag one of our candles and add your own label on top of our lid for any occasion! We have loved seeing customers take advantage of this tip for showers, birthday parties, weddings, etc! Avery round labels work great!

PRODUCT QUESTIONS

We make all of our candles + reed diffusers in our candle factory in Cranberry, Twp., PA - just north of Pittsburgh!

All Sweet Water Decor items are designed in the USA by Owner + Designer, Melissa. 

Sweet Water Decor candles, reed diffusers, and dispensers are made in Cranberry Twp.,PA USA! All other Sweet Water Decor items are designed here by Melissa and imported.

All of our designs and hand lettering are professionally printed onto each product. We do not use vinyl lettering. Designs will not come off with traditional care. Please see each listing for dishwasher / microwave details!

Metal coffee mugs metal wine tumblers are hand wash only.  Stoneware mugs, gold handle mugs, and ceramic campfire mugs are dishwasher safe, but to keep all Sweet Water Decor mugs looking their best, we recommend hand washing with a non-abrasive cloth to keep lettering from fading. 

Sweet Water Decor stoneware mugs and ceramic campfire mugs are microwave safe. Gold handle mugs are also microwave safe, however, we do advice caution when microwaving as the handle may become hot. If sparks occur or handle becomes too hot, discontinue use in microwave.

Always check each product listing for specific care and use instructions.

Yes! Our plastic dispensers are BPA free and FDA compliant.

Metal pen refills: caps: https://amzn.to/3wx6IBi

Candle Care + Info

Candle care are methods used to ensure a clean + safe burn as well as maximize the life of your candle.

Before each time you light your candle, trim your wick to 1/4" and burn your candle no longer than 4 hours at a time. 

Always burn your candle until the wax pool reaches the side of the jar to prevent tunneling.

Enjoy your candle until 1/2" of wax remains at the bottom of the jar. Do not burn your candle with less than a 1/2" of wax remaining.

Keep candles away from fans, open windows, hot surfaces, children, and pets.

Always burn your candle on a heat safe surface. Never leave a candle unattended.

You can check out our candle wick trimmers, dippers, and snuffers here: https://www.sweetwaterdecor.com/collections/candle-care-kits

If you are experiencing a high flame, your wick is too long. This can occur even if you've been burning your candle for a long period of time during a single use. Always trim your wick to 1/4" and burn your candle no longer than 4 hours at a time.

Burn candles no longer than 4 hours at a time. Never leave a lit candle unattended.

Our candles burn from 40-60+ hours total depending on the jar size. Check out your favorite candle listing for specific burn times!

If your candle will not light, it is likely that the wick has been cut too short, or your wick has too much wax on it. Dig out wax around your wick and re-light :)

Using one of our wick dippers to gently dip the wick into the wax and pull the wick back out is the recommended way to extinguish your candle to avoid smoke.

Blowing out your candle or using one of our candle snuffers to extinguish your candle will also work.

Our wax is a USA made, proprietary soy wax blend. It is made with US grown soy, kosher, and has a great scent throw! Our wax is beeswax free and coconut wax free.

We use 100% cotton wicks!

We use a combination of essential oils and premium fragrance oils. All of our fragrances are 100% non-toxic when used in candle form.

We use the highest scent to wax ration possible to ensure a full fragrance.  We do not use toxic chemical boosters found in many commercial candle brands so our candles do not have overpowering scents.  We recommend using multiple candles if using in a larger space or a room with high ceilings.

There is always a possibility that your candle order could arrive slightly melted in warmer months, as we have no control over a package once it leaves our warehouse. However, the best way to avoid a melted candle is to bring your candle order inside asap once you receive notification that it has been delivered! Candles are always best stored at room temperature :)

WHOLESALE

We sell wholesale in the US and around the world! Visit our wholesale portal here!

Please visit our Wholesale Guidelines page for more information on our wholesale policies.  

When you are ready to apply for a wholesale account you may do so on our Wholesale Sign Up page. When you create your account, you must also fill out and submit the form on the bottom of the sign up page.  Once we have this form on file we will approve or decline your application. 

The approval process can take up to 2 business days. 

You may also shop Sweet Water Decor wholesale on

Handshake

or

Faire.com

Always be sure to sign in to your account. Wholesale pricing will be applied in your cart + at checkout!

AFFILIATES + INFLUENCERS

Share + tag your @sweetwaterdecor #sweetwaterdecor

We work with affiliates who use Amazon Affiliate, Etsy, Leaddyno, ShareASale + RewardStyle / LikeToKnow.It.

Sign up for our affiliate program here!

Feel free to begin using your Affiliate Links to link up our products.

Don't forget to tag us on Social Media! @sweetwaterdecor

GIVING BACK

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