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Need help with your order, return, or candle care? Explore Sweet Water Decor’s FAQ page for quick answers about shipping, discounts, and more. Learn more

Sweet Water Decor FAQs | Shipping, Returns & Candle Care

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Gifting couldn't be any easier with our Create Your Own Gift Box option! Just add this box to your cart and we'll know to treat your entire order as a gift. Details: Arrives in a Special SWD Shipping Box filled with Crinkle Paper and/or Tissue Paper - Perfect for Gifting! Add A Gift Note At Checkout (must be written exactly how you'd like it shown) No Prices on Invoice Included in Box When choosing this option, your entire order will be included in this gift box. Ordering multiple boxes? Each gift box must be a separate transaction.

<div>Gifting couldn't be any easier with our Create Your Own Gift Box option! Just add this box to your cart and we'll know to treat your entire order as a gift. </div>
<div> </div>
Details:
<ul>
<li>Arrives in a Special SWD Shipping Box filled with Crinkle Paper and/or Tissue Paper - Perfect for Gifting!</li>
<li>Add A Gift Note At Checkout (must be written exactly how you'd like it shown)</li>
<li>No Prices on Invoice Included in Box</li>
</ul>
When choosing this option, your entire order will be included in this gift box. Ordering multiple boxes? Each gift box must be a separate transaction.

Create Your Own Gift Box

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Sweet Water Decor, LLC Privacy Policy This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from www.sweetwaterdecor.com (the “Site”). PERSONAL INFORMATION WE COLLECT When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information.” We collect Device Information using the following technologies: - “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org. - “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps. - “Web beacons,” “tags,” and “pixels” are electronic files used to record information about how you browse the Site. Additionally when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information, email address, and phone number. We refer to this information as “Order Information.” When we talk about “Personal Information” in this Privacy Policy, we are talking both about Device Information and Order Information. HOW DO WE USE YOUR PERSONAL INFORMATION? We use the Order Information that we collect generally to fulfill any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). Additionally, we use this Order Information to: Communicate with you; Screen our orders for potential risk or fraud; and When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services. We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns). SHARING YOUR PERSONAL INFORMATION We share your Personal Information with third parties to help us use your Personal Information, as described above. For example, we use Shopify to power our online store--you can read more about how Shopify uses your Personal Information here: https://www.shopify.com/legal/privacy. We also use Google Analytics to help us understand how our customers use the Site--you can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/. You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout. Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights. We NEVER sell your information, but use it for SWD purposes only. BEHAVIORAL ADVERTISING As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work. You can opt out of targeted advertising here: FACEBOOK - https://www.facebook.com/settings/?tab=ads GOOGLE - https://www.google.com/settings/ads/anonymous BING - https://advertise.bingads.microsoft.com/en-us/resources/policies/personalized-ads Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at: http://optout.aboutads.info/. DO NOT TRACK Please note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser. DATA RETENTION When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information. CHANGES We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons. CONTACT US For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at customerservice@sweetwaterdecor.com or through chat on our website: sweetwaterdecor.com.

Privacy Policy

Due to the nature of our product, returns are not accepted.
If an item arrived damaged from shipping, we will gladly replace it for you! Just send us a message on the Contact Us page with your order # and we'll get back to you shortly!
Any order cancelations must be made before items are shipped.

Frequently Asked Questions

SHIPPING

Where do you ship to?

How can my order ship faster?

How long will my order take to ship?

I put in the wrong shipping address, how can I change it?

International: Why can't I order matches?

International: I'm not in the US, am I responsible for customs and duty taxes?

Returns, Missing Items and Damages

What is your return & exchange policy?

My item arrived damaged, what should I do?

My item shows as delivered, but I don't see it?

How do I ship my order back to you?

Discounts and Free Shipping

Free shipping details

Discount code details

Can I return sale items?

ORDERING

How do I add a gift box to my order?

How do I ship to multiple addresses?

Can I order a custom product?

PRODUCT QUESTIONS

Where are your products made?

How are your designs applied to your mugs and other products?

How do I care for my SWD coffee mug and wine tumblers?

Can my mug go in the microwave?

Are your plastic dispensers BPA free?

What refills do you recommend for my SWD pens?

Does my vendor direct, curated item ship separately?

Who do i contact for assistance with my vendor direct, curated item?

Candle Care and Info

Candle Care? What's that?

How do I prevent a high flame?

What is the longest I can burn my candle safely?

How long will my candle last?

My candle won't light. What should I do?

How should I extinguish my candle?

What kind of wax do you use?

What are your candle wicks made of?

What kind of fragrance oils do you use?

How strong are your candle scents?

How can I fix my candle once it has tunneled?

Will my candle melt when shipped during warmer months?

WHOLESALE

Where are your products made?

I can't see wholesale pricing?

AFFILIATES and INFLUENCERS

Do you partner with social media influencers or bloggers?

GIVING BACK

Where do you give back to?

PRICING

Why have you increased your prices?

Curated Items

What are Curated Items?

Does my curated item ship separately?

Can I cancel my curated item?

Who do I contact for assistance with my curated item?

LET’S GET SOCIAL(Your feed never looked this good.)

LET’S GET SOCIAL

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