- Open order minimum is $150, reorder minimum is $100
- If you are a subscription box service please provide us with quantities ahead of time of the items you are purchasing so we have the inventory you need on hand.
- You may not sell our items and or designs on Etsy, Amazon, or to a 3rd party.
- Interested in selling our phone cases? Please contact Stephanie at Casetify at: email@example.com and let her know you are interested in Sweet Water Decor's cases.
- Payment is due when your order is placed via credit card or PayPal through our website.
- All wholesale orders are exempt from free shipping or any additional coupons (unless we have a free shipping promo emailed to wholesale customers).
SHIPPING & PACKAGING
- Once your order ships, you'll receive an email from us with your tracking number.
- Orders are shipped in the least amount of boxes possible and include your invoice.
- We ship most orders FedEx or USPS the next business day! Orders placed during the holiday season may take 1-3 business days to ship. If you have a large order or are ordering items that are on pre-order or a special order, this time may be longer. You will receive an email once your items have shipped. If you need your items sooner during the holiday time, please email us at: firstname.lastname@example.org and we can get your order out the next day in most cases.
- If your order contains items that are on a pre-order status as well as items that are in the shop, please note that we will ship your items in two shipments. All items are ready to ship out once they all arrive to our shipping department.
RETURNS & CANCELATIONS
- Due to the nature of the product, returns are not accepted.
- We package our items very well, however, if an item should arrive damaged please notify us within 3 business days so we can replace it for you. Please provide a photo as well as your invoice number.
- If you must cancel an order it must be done before an item is shipped out. Once the items are shipped they can no longer be canceled. Your refund will be given in the original form of payment you provided at checkout.
- When showcasing our product over any social media (Facebook, Instagram, Twitter, Pinterest, etc.) each photo must be properly tagged back to our shop.
- You can tag & follow us on social media:
- To show off your Sweet Water Decor, wholesale partners proudly showcase our hashtags: #wehaveswd #sweetwaterdecor #swdmuglove
If you have any questions feel free to email us at: email@example.com. We look forward to SWD being in your shop!
Find sign up information for wholesale here! #wehaveswd