Policies – Sweet Water Decor
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Shipping & Production Times

Our shop and shipping department is open 9-5pm EST M-F (excluding US holidays) and most items ship the next business day except during holiday time (Black Friday - December 25th) where items are typically processed in 1-3 business days then shipped by your method of choice.

If an item is a pre-order item it will ship when noted in the listing.

Custom mug orders take 2-5 business days to create and to be made.  Your item will be shipped to you 3-5 business days after it is created and after your proof is approved.

Please note the shipping times estimated at checkout are not guaranteed by Sweet Water Decor as items are shipped by USPS and FedEx.  Sweet Water Decor is not liable for items damaged in transit but is able to replace any items damaged for you or a refund will be given to your account.  All items shipped include tracking that is provided to you in an email to you when your item is shipped.  

Please ensure your shipping address is correct at checkout.  If items are returned to us, shipping will need to be re-paid for your items to be sent back out to your correct address.  New product will not be shipped until we receive the package that could not be delivered. Once an item is shipped the shipping address cannot be changed.

 If an item is lost in the mail and cannot be delivered, a new order must be made. Sweet Water Decor is not responsible for any items after they leave our facility. If an item is lost in transit or cannot be delivered, the buyer must contact the shipping company to resolve any shipping issues and or file any claims with that shipping company so the item can arrive safely to them. Once it leaves our facility we cannot be responsible for any item not being delivered as it is then out of our hands and shipped to the address that was provided at checkout.

 

Retail Purchases

All product is for personal use only.  All retail purchases are intended for personal use and are not to be resold.  

 

Wholesale Purchases

We sell wholesale all around the United States + Canada.  If you are interested in wholesale, contact us through our wholesale page. Once we receive your information a wholesale representative will be in contact with you shortly.

All wholesale purchases must be sold by the purchasing entity and are not to be resold to or on a third party (Etsy, Amazon, etc.).  Payment is due at the time of purchase.  Wholesale orders are exempt from free shipping and additional discount codes.

 

Design + Content

All design and content is of

Copyright © 2016 Sweet Water Decor, LLC.

All images, designs, copy, logos, media, material, and content belong to Sweet Water Decor, LLC and is designed by Owner, Melissa.  Use of images without permission is prohibited.  Items may be posted to Instagram, Facebook, Pinterest, and the like but they are required to link back to our page and must be properly tagged or noted that the image/content is from Sweet Water Decor (@sweetwaterdecor).  

 

Returns

Due to the nature of our product, returns are not accepted. If an item should arrive damaged we must be notified as soon as the item arrives up to 48 hours upon arrival so that you can be sent a new item.  Please submit a photo showing the damage as well as your order number to: customerservice@sweetwaterdecor.com and we will get back to you shortly!