Returns and Damaged Items
Return Policy
Sweet Water Decor wants to make sure your items meet our high standards and your expectations.
- Used items are non-returnable.
- All sales on markdown items, mystery boxes, imperfect products, and Candle of the Month subscriptions are final. No returns are permitted.
- Curated items are not eligible for a return. Curated items are handpicked designer items chosen by our team to perfectly complement your SWD products that ship directly from the vendor. If there is an issue with your vendor direct item, please contact us with the item and issue.
- Returns for unused items are accepted within 14 days of delivery for store credit minus return shipping charges.
- This window is extended to 30 days for purchases made between Black Friday and Christmas to account for holiday gift giving. Returns will not be accepted after 30 days.
- All returns are store credit only.
Damaged Items
For items damaged through transit, Sweet Water Decor cannot control what happens to an order once it is picked up by the shipping carrier for final delivery. Please contact us with the issue and we are happy to assist as best we can.
We recommend utilizing Route order protection, which can be added to your cart before heading to checkout on our website. Route order protection will ensure you receive a replacement for damaged or lost packages, processed directly through Route.