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FREE SHIPPING ON ORDERS $79+*

NON-TOXIC CANDLES & REED DIFFUSERS - POURED IN THE USA

Frequently Asked Questions

PROMOTIONS

Do You have any active promotions?

Sign up for our VIP email and SMS list to receive 20% off your first purchase. Offer applies to Sweet Water Decor products only. Orders $79+ receive free standard shipping. Offer valid for contiguous 48 states (excluding Alaska and Hawaii). Minimum spend must be met after discounts and excludes curated items that ship separately from vendor partners.

SHIPPING

Where do you ship to?

We ship around the world (excluding the UK)! Any free shipping promotions that we offer are valid for US shipments only (excluding Hawaii and Alaska). All customers are responsible for their own country's duties / taxes / extra shipping fees. Matches cannot ship internationally - if you attempt to order matches and you are outside of the US, they cannot be shipped to you.

How can my order ship faster?

Need your order to ship ASAP? Add Rush My Order to your cart and your order will jump to the top of our shipping queue! Many of our products are also available via Amazon Prime. Visit, www.amazon.com/sweetwaterdecor or search your favorite SWD items on Amazon!

How long will my order take to ship?

Approximate Order Processing Time: 1-3 business days for most orders 1-3 business days for wholesale orders If your order hasn't shipped yet, please remember that our processing times are estimates, and are subject to variation. As a small business we are so thankful that you chose us to shop with! We appreciate your patience as our team is working as quickly as they can. If your order hasn't shipped 3 working days after expected ship date, please feel free to contact our Customer Care team.

I put in the wrong shipping address, how can I change it?

We ask that you review your order before submitting to ensure all information is accurate. If you enter a wrong shipping address, please contact us as soon as possible so we may change the address before your item ships. Due to the volume of orders we process and how fast USPS + FedEx pickup each day, once an order's label is created, we are unable to make any changes to the delivery address. If your order ships FedEx, call 1-800-GO-FEDEX to change your address. If your order ships USPS, call 1-800-275-8777 to change your delivery address.

International: Why can't I order matches?

Matches are considered "dangerous goods" and are therefore not allowed through customs. Matches cannot ship internationally/outside of the US.

International: I'm not in the US, am I responsible for customs and duty taxes?

Each customer is responsible for any fees, duties, or taxes that they may incur when shipping to countries outside of the US.

Returns, Missing Items and Damages

What is your return & exchange policy?

Returns for unused items are accepted within 14 days of delivery for store credit minus return shipping charges. This window is extended to 30 days for purchases made between Black Friday and Christmas to account for holiday gift giving. Returns will not be accepted after 30 days. All returns are store credit only. Used items are non-returnable. All sales on markdown items, mystery boxes, and imperfect products, are final. Curated products are not eligible for return. Curated items are items stocked and shipped separately from our trusted vendors. See below for additional information.

My item arrived damaged, what should I do?

So sorry that your item arrived damaged! Unfortunately, we cannot control what happens to an order once it is picked up by the shipping carrier for final delivery. We recommend utilizing Route order protection, which can be added to your cart before heading to checkout on our website. Route order protection will ensure you receive a replacement for damaged or lost packages, processed directly through Route. For other order issues, please contact us within 14 days of delivery to best assist you.

My item shows as delivered, but I don't see it?

If your order tracks as delivered but is not received, please check around your mailbox, entrances, lockers, mailrooms, with household members and neighbors. Mail carriers may also track a package as delivered 2-3 days before a package actually delivers. We recommend utilizing Route order protection, which can be added to your cart before heading to checkout on our website. Route order protection will ensure you receive a replacement for damaged or lost packages, processed directly through Route. Please understand that we cannot take responsibility for lost/missing packages that have been successfully delivered to the address provided with your order. If you are still having trouble locating your package, please contact us.

How do I ship my order back to you?

If you are unhappy with your purchase, all unused products can be returned with us for store credit within 14 days of delivery. Feel free to contact us for a return label. Once we receive the order back, we'll refund you in store credit minus return shipping.

Discounts and Free Shipping

Free shipping details

Current Promotion: Free Shipping on all orders $79+. Valid on US standard shipping only for the contiguous US (islands, AK, and HI are excluded) and does not apply to international orders. Free shipping promotion is not active during certain sales and promotions on sweetwaterdecor.com. Offer not valid on Amazon/Buy With Prime orders. During sales and promotions, offer is applied once threshold is met with sales prices. Curated items shipped from our trusted vendors may require additional shipping charges set by the vendor. These fees are calculated at checkout and are separate from Sweet Water Decor shipping. Wholesale bulk discount orders do not qualify for free shipping.

Discount code details

Retail customers can sign up for our VIP text message list to receive a welcome discount and certain discounts throughout the year. Sign up here. Retail: You may only use 1 discount code per order. Discount codes cannot be used on previous purchases and are only valid on new orders during the timeframe the coupon is valid in. We cannot retroactively apply coupons to previous orders. Promotions do not combine. Code is applicable to Sweet Water Decor products only.

Can I return sale items?

All sales on markdown items are final, and no returns are permitted.

ORDERING

Have a large number of clients you're shopping for? Need assistance? We're here to help!

How do I add a gift box to my order?

When ordering gifts, you can add our Gift Box to your cart! Our team will add in crinkle paper/tissue paper to your order to make it even more of a special gift!

How do I ship to multiple addresses?

If you are shipping multiple gifts, each shipping address and each gift box must be its own individual order. If you are looking to send gifts to multiple clients, team members, etc, please contact us! We'd love to work with you!

Can I order a custom product?

We do not offer customization on our products. We hope you can find something you love in the shop! Fun Tip! Snag one of our candles and add your own label on top of our lid for any occasion! We have loved seeing customers take advantage of this tip for showers, birthday parties, weddings, etc! Avery round labels work great!

WHOLESALE

We sell wholesale in the US and around the world.

can i shop wholesale direct on the sweet water decor website?

We’re proud to offer a wholesale program for approved retailers. Wholesale direct partners enjoy early access to new products, fast shipping, and exclusive wholesale discounts. To apply, create an account and submit an application. Applications can be submitted through our wholesale application, with review and approval usually completed within two business days. Please visit our Wholesale Guidelines page for more information on our wholesale policies.

where can i shop sweet water decor wholesale?

You may also shop Sweet Water Decor wholesale on Faire Wholesale or FashionGo. Please visit our Wholesale Guidelines page for more information on our wholesale policies.

I can't see wholesale pricing?

Always be sure to sign into your account. Wholesale pricing will be displayed for all eligible Sweet Water Decor products and available in quantities of 4 or 6.

PRODUCT QUESTIONS

All of our candles and reed diffusers are proudly made in our candle factory in Cranberry Township, Pennsylvania, just north of Pittsburgh.

Where are your products made?

All Sweet Water Decor items are designed in the USA by Owner + Designer, Melissa. Sweet Water Decor candles, reed diffusers, and dispensers are made in Cranberry Twp.,PA USA. All other Sweet Water Decor items are designed here by Melissa and imported.

How are your designs applied to your mugs and other products?

All of our designs and hand lettering are professionally printed onto each product. We do not use vinyl lettering. Designs will not come off with traditional care. Please see each listing for dishwasher / microwave details!

How do I care for my SWD coffee mugs?

Stoneware and ceramic campfire mugs are dishwasher and microwave safe. Gold handle mugs and wine glasses are hand wash only and not microwave safe. To keep all Sweet Water Decor mugs looking their best, we recommend hand washing with a non-abrasive cloth to keep lettering from fading. Care instructions and product details may vary. Please review each product listing for more information.

Can my mug go in the microwave?

Sweet Water Decor stoneware mugs and ceramic campfire mugs are microwave safe. Gold handle mugs are not microwave safe. Care instructions and product details may vary. Please review each product listing for more information.

Are your plastic dispensers BPA free?

Yes! Our plastic dispensers are BPA free and FDA compliant.

What refills do you recommend for my SWD pens?

Metal pen refills: caps: https://a.co/d/9dtS3pg

Does my vendor direct, curated item ship separately?

Shipping charges for curated items are calculated at checkout and are subject to change. These items ship separately from your Sweet Water Decor products direct from our trusted vendor.

Who do i contact for assistance with my vendor direct, curated item?

Contact customerservice@sweetwaterdecor.com for any issues with your curated item.

Curated Items

What are Curated Items?

Our curated collection offers a unique selection of home goods that are stocked and shipped separately from trusted vendors. These items are excluded from all Sweet Water Decor promotions, coupons, and discount codes, including any and all free shipping promotions. All sales on our collective items are final- no returns except for defects.

Does my curated item ship separately?

Yes. Curated items ship and are delivered separately from the remainder of your Sweet Water Decor order. Shipping charges for curated items are calculated at checkout and are subject to change. Processing times may vary based on vendor.

Can I cancel my curated item?

Once an order for curated item has been placed, our trusted vendor begins fulfilling the curated portion of your order. Although we cannot guarantee the cancellation of your curated item, please reach out to customerservice@sweetwaterdecor.com and we will do our best to cancel.

Who do I contact for assistance with my curated item?

Contact customerservice@sweetwaterdecor.com for any issues with your curated item.

Candle Care and Info

We make all of our candles + reed diffusers in our candle factory in Cranberry, Twp., PA - just north of Pittsburgh!

Candle Care? What's that?

Candle care are methods used to ensure a clean and safe burn as well as maximize the life of your candle. Before each time you light your candle, trim your wick to 1/4" and burn your candle no longer than 4 hours at a time. Always burn your candle until the wax pool reaches the side of the jar to prevent tunneling. Enjoy your candle until 1/2" of wax remains at the bottom of the jar. Do not burn your candle with less than 1/2" of wax remaining. Lighting a candle without enough wax can cause the jar to overheat. Keep candles away from fans, open windows, hot surfaces, children, and pets. Always burn your candle on a heat safe surface. Never leave a candle unattended. You can check out our candle wick trimmers, dippers, and snuffers here: https://www.sweetwaterdecor.com/collections/candle-accessories

How do I prevent a high flame?

If you are experiencing a high flame, your wick is too long. This can occur even if you've been burning your candle for a long period of time during a single use. Always trim your wick to 1/4" and burn your candle no longer than 4 hours at a time.

What is the longest I can burn my candle safely?

Burn candles no longer than 4 hours at a time. Do not burn your candle with less than 1/2" of wax remaining. Lighting a candle without enough wax can cause the jar to overheat. Never leave a lit candle unattended.

How long will my candle last?

Our candles offer approximately 40–70 hours of burn time, depending on the jar size. Please refer to each product listing for specific burn time details.

My candle won't light. What should I do?

If your candle will not light, it is likely that the wick has been cut too short, or your wick has too much wax on it. Dig out wax around your wick and re-light.

How should I extinguish my candle?

Using a wick dipper to gently dip the wick into the wax and then pull it back upright is the recommended way to extinguish a candle and help minimize smoke. Blowing out the candle or using a candle snuffer are also effective options.

What kind of wax do you use?

Our wax is a USA made, proprietary soy wax blend. It is made with US grown soy, kosher, and has a great scent throw. Our wax is beeswax free and coconut wax free.

What are your candle wicks made of?

We use 100% cotton wicks.

What kind of fragrance oils do you use?

We use a combination of essential oils and premium fragrance oils. All of our fragrances are 100% non-toxic when used in candle form.

How strong are your candle scents?

We use the highest scent to wax ration possible to ensure a full fragrance. We do not use toxic chemical boosters found in many commercial candle brands so our candles do not have overpowering scents. We recommend using multiple candles if using in a larger space or a room with high ceilings.

How can I fix my candle once it has tunneled?

To prevent tunneling, be sure to allow your candle to burn long enough for a full wax pool to form. Watch our Instagram reel on How To Fix Tunneling Candles!

Will my candle melt when shipped during warmer months?

During warmer months, there is a chance that candles may arrive slightly melted, as we do not have control over packages once they leave our warehouse. To help prevent this, we recommend bringing your order indoors as soon as possible after delivery. Candles are best stored at room temperature.

Reed diffuser info

Keep out of reach of children and pets. Not for consumption. Avoid contact with eyes and skin. May cause an allergic reaction. Use only as directed and do not light the reeds. Place the diffuser on a stable, spill-resistant surface away from open flames. Contents may damage surfaces - clean any spills immediately. If swallowed, do not induce vomiting. Contact Poison Control or seek medical attention. In case of eye contact, rinse thoroughly with water. If irritation persists, seek medical advice. Reed diffuser oil is intended to be used within the vessel it arrives in and is recommended that the fragrance oil not come in contact with finished surfaces. Sweet Water Decor is not liable for any damage, loss, or injury resulting from the misuse, improper handling, or use of our products in a manner inconsistent with provided instructions or intended purpose. Such misuse may, at our discretion, void eligibility for returns, refunds, or reimbursements. We reserve the right to determine whether a product has been misused.

Do you partner with social media influencers or bloggers?

We work with affiliates who use Amazon Affiliate, TikTok Shop, Leaddyno, ShareASale + RewardStyle / LikeToKnow.It. Sign up for our affiliate program here, or reach out to us directly on our social media platforms. Feel free to begin using your Affiliate Links to link up our products. Don't forget to tag us on Social Media! @sweetwaterdecor

AFFILIATES and INFLUENCERS

Share and tag your @sweetwaterdecor #sweetwaterdecor on Facebook, Instagram, TikTok, and Pinterest.

Do you partner with social media influencers or bloggers?

GIVING BACK

Where do you give back to?

1. Pittsburgh Penguins Foundation 2. Girl's Hope Pittsburgh 3. Magee Women's Foundation 4. Northway Christian Community 5. The World Health Organization 6. Penn State THON

PRICING

Why have you increased your prices?

Quality and safety have always been at the heart of what we do at Sweet Water Decor. As material, production, and transportation costs continue to rise, we have reached a point where maintaining our current pricing in certain categories is no longer sustainable. Rather than compromising on the quality of the products you know and love, we’ve made the difficult decision to adjust our pricing, effective October 13, 2025. This change ensures we can continue delivering the exceptional quality you expect from us, without cutting corners on materials or ingredients. We thank you for your understanding and support!