All items are shipped either USPS or FedEx. Due to COVID-19, our shipping lead times are approximately 3-5 business days from date of purchase (MON-FRI). During the holiday season - Black Friday through December 20th, your order may take longer to ship than our standard lead time.
*Please note delivery estimates are from time of shipping not time of order.*
Once we ship your package the tracking information is out of our control, and the final delivery is out of our hands. We are unable to replace delivered orders that are missing or stolen. Please ensure you are picking the best shipping address and option at checkout to ensure your order arrives safely.
If an order tracks as delivered but is not received please check back doors and porches as well as with neighbors, as carriers do occasionally make delivery errors. If you are concerned about package theft in your area, please use a different location for delivery. If an order tracks as delivered but is not received, and unable to be located by the customer it is then considered stolen. There is no insurance we can add to an order that will replace or refund an order that tracks as delivered.
*If there is a delivery issue with your order please contact the shipping company immediately for assistance.*