Gold Candle Care Kit

Due to the nature of our products, all sales are final.  If an item should arrive damaged or you were sent the wrong item, please contact us within 7 days of receiving your order to submit a claim. 

For all claims, please provide us with your order number.  If you received the wrong item please provide us with a picture of the item you did receive including an image of the product barcode.

If you received a damaged item please email us at: customerservice@sweetwaterdecor.com and provide us with your order number and pictures of the damaged product and the damaged packaging within 7 days of receiving your item.  Any submissions after 7 days cannot be accepted.

Sweet Water Decor is based out of Pittsburgh, PA USA.  All items except canvas prints ship from our warehouse and candle factory located in Pittsburgh, PA 15205.  Canvas prints ship separately and are printed after your order is placed.

You may only use 1 discount code per order.  Free shipping is automatically applied to all retail orders with a total of $49 or more after any applicable discounts.

If you are purchasing wholesale, your wholesale discount is the discount automatically applied to your order.  No additional discounts may be applied. Additional retail coupons and free shipping are not valid for wholesale purchases.

All items are shipped either USPS or FedEx.  Due to COVID-19, our shipping lead times are approximately 3-5 business days from date of purchase (MON-FRI).  During the holiday season - Black Friday through December 20th, your order may take longer to ship than our standard lead time.

*Please note delivery estimates are from time of shipping not time of order.*  

Once we ship your package the tracking information is out of our control, and the final delivery is out of our hands.  We are unable to replace delivered orders that are missing or stolen.  Please ensure you are picking the best shipping address and option at checkout to ensure your order arrives safely.

If an order tracks as delivered but is not received please check back doors and porches as well as with neighbors, as carriers do occasionally make delivery errors.  If you are concerned about package theft in your area, please use a different location for delivery.  If an order tracks as delivered but is not received, and unable to be located by the customer it is then considered stolen. There is no insurance we can add to an order that will replace or refund an order that tracks as delivered. 

*If there is a delivery issue with your order please contact the shipping company immediately for assistance.*

If you choose FREE SHIPPING we will ship your order in the most economical way possible. In most cases this is via USPS First Class Mail which can take a week or more to arrive, depending on the destination. Both USPS and FedEx are experiencing COVID related delays. Please keep this in mind when placing holiday or time sensitive orders. 

Any free shipping option is valid on US standard shipping only for the contiguous US (islands, AK, and HI are excluded) and does not apply to international orders. We advise using FedEx as your shipping option.

We ask that you review your order before submitting to ensure all information is accurate.  If you enter a wrong shipping address, please contact us as soon as possible so we may change the address before your item ships.  Once an order ships we are unable to make any changes to the delivery address.

Matches are considered "dangerous goods" and are therefore not allowed through customs.  Matches cannot ship internationally outside of the US.

This is the least expensive and SLOWEST shipping option for international orders.  Orders shipped USPS International First Class can take over a month to arrive and are not able to be tracked once they leave the US. We highly recommend an upgraded shipping option for international orders.  Once your order leaves our warehouse we are not responsible if your order is lost in transit.  We would recommend choosing FedEx International as your shipping choice to ensure tracking is accurate for your order.

*If you have any issues with the delivery of your international order please contact the shipping company directly for assistance.* 

Each customer is responsible for any fees, duties, or taxes that they may incur when shipping to countries outside of the US.

At this time we are not taking custom requests.                                                  

If you are a major retailer or are interested in licensing please contact us for more information.

We are unable to do custom labels or candles at this time.

All Sweet Water Decor items are designed in the USA by Owner + Designer, Melissa.  Many of our products are also made right here in the USA!  Sweet Water Decor candles, reed diffusers, dispensers, and wax melts are made in Pittsburgh, PA USA with our plastic pen sets and canvas prints being made in the USA as well.  We always use US grown soy wax in our candles and wax melts.  All other Sweet Water Decor items are designed here and imported.

All of our designs and hand lettering are professionally printed onto each product. We do not use vinyl lettering. 

Our designs and hand lettering will not come off with proper care.

Travel mugs, metal coffee mugs, metal wine tumblers, and water bottles are hand wash only.  Gold handle mugs and ceramic campfire mugs are dishwasher safe, but to keep all Sweet Water Decor mugs looking their best, we recommend hand washing with a non-abrasive cloth to keep lettering from fading. 

Our metal travel + coffee mugs as well as water bottles and wine tumblers from 2019 have a soft coating on them, which can cause them to stain.  We recommend using rubbing alcohol to remove stains and to keep staining food / drinks off of the coating. 

Our new 2020 metal coffee + travel mugs, wine tumblers, and water bottles are not soft coated and should not stain.  2020 designs are the white and blush peach colored styles.

Sweet Water Decor travel mugs, metal coffee mugs, metal wine tumblers, and water bottles are NOT microwave safe. Do not use these products in the microwave. 

Sweet Water Decor gold handle mugs and ceramic campfire mugs are microwave safe meaning these mugs can be used in the microwave without causing damage to the mug or to the microwave. 

We do recommend hand washing our gold handle mugs to help preserve the microwave safe finish. If sparks occur or handle becomes too hot, discontinue use in microwave.

Microwave safe does not mean these mugs will not get hot in the microwave.  These mugs will get hot. To avoid burns always use caution removing mugs from the microwave. 

They are not real bone and are not made with any animal products.  They are Vegan approved, Fine Bone Luxury China. 

All care instructions can be found in each product's listing. 

Place your candle on a heat safe surface away from any drafts. Keep out of reach of children + pets. Our candles are great for bathrooms, bedrooms, kitchens, living rooms, and more. Every place and area is different. If you have a room with high ceilings you may want to burn two candles at once to create the atmosphere you're desiring. A single candle in a smaller room or bathroom works great.

You'll want to make sure you burn your candle until the wax pool reaches the side of the jar. Enjoy your candle burning for up to 4 hours then it's best to extinguish. Be sure to never leave a candle unattended. Enjoy your candle until around 1/4 - 1/2" of wax remains at the bottom of the jar.

Our clear jar candles burn for 40+ hours and our larger candles like our white and mug candles burn for 50+ hours.

Trim your wick to 1/4" using one of our wick trimmers from our candle care kit or scissors / nail clippers work great too!

Keeping your wick trimmed to approximately 1/4" will prevent your candle from smoking or throwing sparks while burning.

If your candle won't light the wick either has too much wax on it or was cut too short. Dig out some wax around the wick and re-light.

Using one of our wick dippers to gently dip the wick into the wax and pull the wick back out is the recommended way to extinguish your candle to avoid smoke.

Blowing out your candle or using one of our candle snuffers to extinguish your candle will also work.

Our wax is a soy wax blend made in the USA. It is all natural, made with US grown soy, kosher, and has a great scent throw!

Our wicks are made of cotton and are metal free!

We use a combination of essential oils and premium fragrance oils. All of our fragrances are 100% non-toxic when used for their intended purposes, in candles. 

Be sure to check out each candle listing to see which scents and essential oils are used. 

We use the highest scent to wax ration possible to ensure a full fragrance.  We do not use toxic chemical boosters found in many commercial candle brands so our candles to not have overpowering scents.  We recommend using multiple candles if using in a larger space or a room with high ceilings.

Nope! Our candles are phthalate free!

We do!  Please visit our Wholesale Guidelines page for more information on our wholesale policies.  

When you are ready to apply for a wholesale account you may do so on our Wholesale Sign Up page. When you create your account, you must also fill out and submit the form on the bottom of the sign up page.  Once we have this form on file we can then either approve or decline your application. 

The approval process can take up to 2 business days. 

Please visit our Wholesale Guidelines page for more information on our wholesale policies.  

When you are ready to apply for a wholesale account you may do so on our Wholesale Sign Up page. When you create your account, you must also fill out and submit the form on the bottom of the sign up page.  Once we have this form on file we can then either approve or decline your application. 

The approval process can take up to 2 business days. 

We do! All of our products are hand illustrated by our Owner + Designer, Melissa.  If you are looking to add more hand written products to your national line please contact us here.  

We work with affiliates who use Amazon Affiliate, Etsy, + RewardStyle / LikeToKnow.It.

Feel free to begin using your Affiliate Links to link up our products.

Don't forget to tag us on Social Media! @sweetwaterdecor

With the amount of inquiries we receive, we are not able to offer free products.